Important Patient Information

For information on any of the following go to Quick Links to download a pdf document containing full details.

Services

Bulk Billing Policy

Workers Compensation Claims - If liability has not been accepted by the Insurance Company you will be required to pay for your consultation at the time of your visit. No accounts will be issued.

Pathology and Test Results - Will not be divulged over the phone you are advised to make an appointment.

Prescriptions - You will need an appointment for a prescription

Childhood Immunisations - Please advice staff that you require a vaccination so that we can ensure we have the relevant vaccine in stock.

Home Visits - our GP's do not carry out home visits.

Medical Certificates - you will need an appointment to receive a medical certificate.

Care Plans or GP Managements Plans - this will involve ongoing appointments and monitoring by your GP.

75yr + Health Assessments - These are annual health assessments and are Bulk Billed

45yr - 49yr Health Assessment - One full assessment is offered during this period and is bulk billed.

Chronic Disease Management - Usually part of a care plan. Monitoring and education is provided by the practice nurse.

Asthma Clinics - These are run on a regular basis.

Cervical Smears - Please inform staff that you will require this procedure when booking an appointment to ensure time and other factors are taken into account.

Specialist Referrals - you will need an appointment.

Recalls & Reminders - three attempts will be made to contact you if necessary, please ensure your contact details with us are up to date.

Calls to Doctors - We are unable to put calls through to Doctors but the Practice Nurse or Practice Manager can assist you and will have your query assessed by your doctor.

Preferred Doctor - Please request your preferred doctor at the time of making your appointment.

Allergy Testing - we test for 22 common allergens in a test which is performed by the Practice Nurse and reviewed by your doctor. This takes 15 to 20 minutes.

Skin Cancer Checks - Doctors carry out skin checks and are able to remove any suspect lesions at a follow up consultation.

Belly Button Piercing - Dr. Al-Naser performs Belly button piercing under a local anaesthetic. We also supply a belly button bar for the cost of $115. Please ensure you book a long appointment for this procedure.

Cancellation Policy - Please inform us 2 hours prior to your appointment of any cancellation. Continued non attendance will result in booking being held with a credit card payment or even no further appointments being made.

Walk In Appointments - walk-in appointments are welcome but scheduled appointments will take priority.

Emergencies - These are assessed on a triage system.

Translating Services - if a translator is needed, please inform staff when making your appointment.

After Hours Care - Please contact CALMS on 1300 422 567

Patient Feedback - We value patient feedback as it helps us to ensure we are providing the best possible service.